None of these is a setting somebody can switch off.
Never.
It never gives clinical advice
Brin Front Desk is not a medical provider. Symptoms, side effects and
aftercare are captured and passed to your team, never answered. An
emergency gets your own approved script and a person is told.
Only.
It only says what you approved
You write the answers, from a standard med spa library, your website
or a document you upload. Nothing is spoken until you approve it, and
it quotes only your published prices.
Always.
It always says what it is
Every call opens by telling the caller they are speaking with a
virtual assistant and that the call is transcribed. Those words
are added when the line speaks, so they cannot be edited out.
How it works
Three jobs. Done on every call.
01
It answers
Picks up the calls your team cannot take.
Busy lines
After hours
Weekends
Hover to see how
01
It answers
Keep your number. Busy, unanswered and after-hours calls are forwarded here instead of to a voicemail nobody checks.
You controlWhich calls it takes, at your own phone company.
02
It captures
Gets the name, the number and the reason.
Approved answers only
Caller's own words
Hover to see how
02
It captures
Questions you approved are answered from your own hours, prices and policies. Everything else becomes a message with the caller's own words.
You controlEvery answer it gives, and the details it asks for.
03
It hands back
Leaves your team a message, not a voicemail.
Transcript
A next step
A person approves
Hover to see how
03
It hands back
Each call arrives with a transcript and a next step: call them back, approve a time, or pass it to a person.
You controlWho on your team is told.
New · Appointments
Callers pick a time you are free. You approve it in one click.
It checks your opening hours, the appointments you already have and
busy times in Google Calendar or Outlook, while the caller is still on
the phone. It never tells a caller they are booked before you have
approved it.
1
It offers only free times
In the caller's own time zone if they are somewhere else.
2
The chosen time is held
Nobody else can take it, and you get an email with a link to that day.
3
You approve, they hear back
One click on your Calendar. It is added to Google or Outlook too, and the caller can be texted.
Under two minutes
Watch a call go from ring to handover.
What missed calls cost
Put your own numbers in.
Missed calls a week, times what an average client is worth, across a
year. A missed call is not a lost client every time, so read it as the
size of the problem rather than as a bill.
An empty desk is where calls go unanswered.
Roughly, every month$12,133
Front Desk is $79 a month.
How it is worked out8 calls a week × $350 × 52 weeks ÷ 12 monthsRoughly $145,600 a yearAbout 154 times the price of Front Desk.
Introductory pricing
One plan. Your price held for a year.
Brin Front Desk is opening to med spas at an introductory rate. Take
it while introductory places remain and your price is held for
12 months, after which it moves to
the standard $99 a month.
If you cancel within the first 14 days and request a refund, we'll refund your first payment in full.
200
minutes of answered calls a month, about 100 calls of 2 minutes
$0.25
a minute after that
12 months
your price is held
14 days
to cancel and ask for your first payment back
Introductory rate
$79
per month
Includes 200 minutes of answered calls each
month, and $0.25 a minute after that.
Everything Front Desk does, at the founding price.
Yes. Your clients keep calling the number they already have.
You forward the calls your team cannot take, which is a setting at
your own phone company, and those arrive here instead of at a
voicemail nobody checks. You can stop forwarding at any time
without telling us.
How long does setting it up take?
About five minutes. Most of it is already written for you: tell us
what your practice does and when you are open, pick your services,
and check the answers. You can pull the rest out of your own
website or a price list you upload rather than typing it.
Your progress is saved on every screen.
What happens if it gets something wrong?
It cannot answer a clinical question, quote a price you have not
published, or state an opening time you have not recorded. Those
are checks in the code rather than instructions, so a caller cannot
talk it out of them.
Anything it does not have an answer for becomes a message with the
caller's name, number and question, and every call arrives with a
transcript, so you can change the answer before the next one.
Can it book an appointment?
Yes, with you in the loop. It offers the caller times you are
actually free, holds the one they pick, and you approve it on your
Calendar in one click. It never tells a caller they are confirmed
before you have approved it.
Who is it for, and who is it not for yet?
A single-location med spa whose front desk is often with a client
in the room. It takes the calls they cannot, so they can do the
work only a person can. It backs your front desk up; it does not
replace it.
Not yet for these. Some of this is coming. None of it is today.
Groups running several locations from one number
Anyone wanting appointments confirmed on the call with nobody approving them
Callers who need a language other than English
Practices wanting it to replace a CRM or take payments
What if I want to stop?
If you cancel within the first 14 days and request a refund, we'll
refund your first payment in full. After that it is month to month: cancel whenever you like and
the line keeps answering to the end of the month you paid for. Ask
us and we will send you everything your account holds, and delete
it.
Hear it answer before you decide.
Call the demo line, or try it in your browser. It takes about a minute.
